An Error Occurred While Sending Email Try Again Printer
Countermeasures for Each Mistake Lawmaking
If an error occurs such every bit when printing is not successful or when you cannot ship or receive a fax or scanned original, the corresponding error code is displayed in a report or in the job log screen as a three-digit number. Check the following to find out causes and solutions for each error lawmaking. For how to print an error report and information in the report, see Printing Reports and Lists. For details of the job log screen, come across <Status Monitor> Screen.
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#001 to #800
#801 to #999
#001
An original jams in the feeder.
#003
A fax could not be sent or received due to its big information size.
When receiving a fax: Ask the sender to divide the original into multiple sections or reduce the resolution before sending.
#005
A fax could not be sent because the recipient's auto did not respond within 35 seconds.
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine condition. When sending the fax overseas, insert pauses in the fax number.
Basic Operations for Sending Faxes
#012
A fax could not be sent because the recipient's machine ran out of paper.
Inquire the recipient to reload the newspaper.
#018
A fax could not exist sent since the recipient's auto did not respond considering the line was busy or for other reasons.
When the recipient's machine is turned OFF or the line is decorated, a fax may not exist sent. Enquire the recipient to bank check the machine condition. When sending the fax overseas, insert pauses in the fax number.
Basic Operations for Sending Faxes
#022
Sending of a fax from a computer is disabled.
To send a fax from a figurer, you need to set <Permit Fax Driver TX> to <On>. For more information, contact your Administrator.
Restricting Fax Sending from a Computer
A fax could non be forwarded because the specified destination was deleted from the Address Book.
#037
A fax could non be sent because the memory is full.
If a job queued, await until the chore is completed.
If sending an original with many pages, carve up it into multiple sections.
The file is too large to impress.
Optimize the file to reduce the size or split the file into sections, and then go on to printing again.
Try press from the printer driver. This may work well.
#054
A fax could not be sent because the specified destination fax number exceeded xl digits.
Specify the destination fax number within 40 digits.
#099
An performance that caused a task to be canceled has been performed.
When you cancel a job, this error code is displayed, but this is not abnormal. Print, ship, or receive documents once more equally necessary.
#401
A scanned original could not be stored to a USB memory device due to insufficient retentiveness space.
Delete unnecessary data to gratis space in the USB retention device, or connect a different USB memory device.
Insert a USB Memory Device
#406
A scanned document could not be stored to a USB retentiveness device due to an mistake.
Reduce the number of originals to scan.
#701
Authentication failed considering an incorrect Department ID or PIN was entered when the Section ID Management was activated.
Enter the right Section ID and Pivot.
Continuing operating without entering a Department ID was attempted even though unknown-ID jobs (functions that permit operations without a Department ID and Pin) were disabled in the Department ID Direction.
#751
The FTP server has not been started up or a network connection has been cutting.
(Failure to connect to the destination is sometimes acquired by a disconnection en route.)
Check the destination.
The IP address was not set correctly.
#752
E-mail sending or I-Fax sending/receiving was impossible because an incorrect SMTP/POP3 server name was set.
Email sending or I-Fax sending/receiving was impossible because an wrong domain name was set.
Check the domain name, and correct the setting.
Configuring DNS
Electronic mail sending or I-Fax sending/receiving was impossible because the auto was non continued to a network correctly.
#753
Scanned data could not exist sent as e-mail, not sent/received equally I-Fax, or not stored in the shared folder/FTP server because the LAN cable is disconnected.
#755
Scanned data could not be sent as e-mail or I-Fax nor stored in the shared binder or FTP server because TCP/IP was non working correctly.
Check <TCP/IP Settings>, and set correctly.
<Network>
An IP address is not set.
The machine cannot communicate with devices on a network immediately after the motorcar starts up because the waiting fourth dimension for the start of the communication is set up.
The machine cannot start communicating immediately after it is turned ON. Wait until the set up time for <Waiting Time for Connection at Startup> passes after turning ON the car, and send again.
Setting a Wait Time for Connecting to a Network
#766
The certificate has expired.
Update the certificate or use a certificate that has not expired.
#801
When communicating with an SMTP server to send an east-mail/I-Fax, a timeout fault occurred from the server.
Check whether SMTP is running on the network correctly.
When communicating with the SMTP server, an mistake returned from the server.
Check whether the SMTP server is set correctly.
A destination is not prepare correctly.
Check whether the destination is prepare correctly.
When storing a scanned original into the shared folder, an mistake occurred from the folder.
Check whether the shared folder and the computer that has the shared folder are running correctly.
The incorrect folder proper name or password was specified when storing to the shared folder.
Cheque the destination settings.
#802
The SMTP/POP3/FTP server proper noun is not set correctly.
#804
No access privileges to access the shared folder/FTP server are granted.
Assign the privilege for writing data to the storage folder to the sender (user name registered in the destination). For details, contact your Network Ambassador.
The incorrect folder name was specified when storing to the shared binder/FTP server.
Check the destination settings.
#806
When storing data to a shared folder/FTP server, an wrong user proper name or countersign was specified.
When sending an due east-postal service/I-Fax, an incorrect destination was specified.
Enter the correct east-mail service address, and transport the message again. If the destination that was registered in the Address Book was used, check whether the east-mail address is correct.
Registering Destinations
#808
An error or timeout occurred on the FTP server.
#810
An fault has been returned from the POP3 server when sending an electronic mail or sending/receiving I-Fax.
Check whether the POP3 server is ready correctly.
Cheque whether your mail service server and network are running correctly. For more data, contact your Network Administrator.
#812/813
The login name or the password that is used on the POP3 server is not set up correctly.
Correctly enter the login proper name or the password that is used on the POP3 server.
#818
The received information is in a file format that the car cannot print.
Contact the other party and ask them to resend the information in a different file format.
#819
The received information is not supported (incorrect MIME information).
Contact the other party and inquire them to cheque the settings so resend the information.
#820
The received data is non supported (wrong BASE64 or uuencode information).
Contact the other party and ask them to bank check the settings and and so resend the information.
#822
An file in a USB memory device could not exist printed because the format of the file is not supported.
#827
The received data is non supported (includes unsupported MIME information).
Contact the other party and ask them to cheque the settings so resend the information.
#829
The received data exceeds the maximum receivable size.
In fax reception, the machine deletes the information for page i,000 onwards and either prints the outset 999 pages or holds them in memory. Get the sender to resend page 1,000 onwards.
In I-Fax reception, the machine cannot receive the east-mail service if its size exceeds 24 MB. Ask the sender to reduce the size of the electronic mail down to under 24 MB and try resending.
#839
A user name and password that are used for SMTP authentication are non set up correctly.
#841
When sending an e-post/I-Fax, an encryption algorithm that is common to the mail server is not present.
Add the common encryption algorithm to the mail service server settings.
A TLS server certificate verification error has occurred during communication with the SMTP server.
Bank check that the CA certificate that signed the TLS server certificate on the SMTP server side is registered to the machine by using the Remote UI.
Check that the TLS server document on the SMTP server side is valid.
Check that the TLS server certificate is not a cocky-signed one.
#844
TLS encrypted communication to a POP3 server failed when sending an due east-mail with Pop before SMTP.
Check the TLS encrypted communication settings in the POP3 server.
Clear the [Utilise TLS for POP] check box. If the problem persists, clear the [Utilize POP Hallmark Earlier Sending] check box, and set the communication setting to a setting other than Pop before SMTP.
Configuring Eastward-Mail service/I-Fax Advice Settings
When verifying an TLS server document to communicate to the POP3 server, a verification mistake occurred.
Check that the CA certificate that signed the TLS server certificate on the POP3 server side is registered to the machine past using the Remote UI.
Check that the TLS server document on the POP3 server side is valid.
Check that the TLS server certificate is non a cocky-signed certificate.
#846
An email or I-Fax could not be sent due to a Popular hallmark failure.
#852
The machine turns OFF for some reason.
Cheque whether the power plug is inserted into an outlet firmly.
#853
A document could not be printed considering its information size exceeded the auto'south upper processing capability.
The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or impress when no print job is queued or no document is being printed. If you lot are nonetheless unable to print, check the document information for any defects.
Printing was canceled from the computer.
If you lot abolish an functioning when the print data is being sent to the automobile from a computer, this error code is displayed, but this is not aberrant. Print again as necessary.
A secured document that was left unprinted was deleted.
If the secured document is non printed inside a specific period of fourth dimension (30 minutes by default), it is deleted from retentiveness. Send the secured document again, and print it within the period.
Press via Secure Print
Printing using Secure Print was attempted when Secure Print was restricted.
When <Secure Impress> is set to <Off>, you cannot use Secure Print. Set the setting to <On> and impress again.
Printing via Secure Print
You lot tried to print a file that is either corrupted or not supported.
Password protected PDF files could not be printed.
Custom size settings outside the car'southward printable range were configured.
If a custom size was specified with the printer driver, paper size settings that are exterior the machine's printable range may have been ready.
The settable range differs for each paper drawer and the multi-purpose tray; configure paper size settings that are appropriate for the custom size.
Available Paper
#861
A document could non be printed considering a printer commuter that was non intended for this machine was used.
A document could non be printed due to a defect in its data.
Cheque the document data for any defects.
#862
Could non print, as unsupported print settings are configured on the automobile.
Is the resolution set to 1200 dpi? Try irresolute the resolution to 600 dpi.
Newspaper size settings for the custom size may exist outside the printable range. Try either setting a smaller value for the paper size setting or selecting a standard size.
#863
An error occurred when printing from a computer.
Plow OFF the machine, wait for at to the lowest degree ten seconds, and turn it dorsum ON. Afterward the restart is complete, attempt press again.
#995
A document waiting to be sent or received was canceled.
Transport or receive the document again as necessary.
Source: https://ij.manual.canon/ij/webmanual/SMBDevice/WG7000SrsLoc/1.0/EN/contents/WG7000_questions_0015.html
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